Privacy Policy

Effective Date: 11-6-25

Price Family Pet Sitting Service ("we", "us", or "our") is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us through our website at www.pricefamilypetsitting.com.au, by phone, email, or in person.

By using our services or this website, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

  • Contact information: name, phone number, email address, home address.

  • Pet details: name, breed, age, medical needs, dietary preferences, behaviour notes.

  • Booking and service details: dates of service, special instructions, emergency contacts.

  • Website usage data: IP address, browser type, device information, and pages visited (collected via cookies or analytics tools).

We do not collect sensitive information unless necessary for the safety and care of your pet, and only with your consent.

2. How We Collect Information

We collect your information when you:

  • Make an enquiry or booking via our website, phone, email, or social media.

  • Provide pet care instructions or emergency contact details.

  • Interact with our website or social platforms.

  • Leave a review or testimonial.

3. Why We Collect Your Information

We collect your information to:

  • Provide and personalise our pet sitting services.

  • Communicate with you about bookings, updates, and care instructions.

  • Respond to enquiries or customer service requests.

  • Ensure the safety and well-being of your pet(s).

  • Improve our website and service offerings.

We only collect information that is reasonably necessary for our functions and activities.

4. How We Store and Protect Your Information

Your personal information is stored securely in password-protected systems, email records, and encrypted backups. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We retain personal information only as long as necessary to provide our services and comply with legal obligations.

5. Disclosure of Your Information

We will never sell your information.

We may disclose your personal information to:

  • Trusted service providers (e.g. vet clinics, emergency contacts) with your consent or in the case of an emergency.

  • Legal or regulatory bodies if required by law.

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, out of date, or incomplete. Please contact us using the details below.

7. Cookies and Website Analytics

Our website may use cookies to enhance your user experience and gather basic analytics data (such as how many people visit the site and what pages they view). You can disable cookies in your browser settings if you prefer.

8. Third-Party Links

Our website may contain links to external websites (such as Facebook or review platforms). We are not responsible for the privacy practices of these third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly listed.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact us:

Price Family Pet Sitting Service
Website: www.pricefamilypetsitting.com.au